MyArkevia relies on two distinct authentication methods, and the journey displayed on the screen varies depending on how your employer has set up the digital vault. Understanding this mechanism before entering your credentials avoids most of the blockages reported by users on forums and online reviews.
Two activation flows on MyArkevia: employee ID or email link
Help content often describes a single procedure. The reality is more nuanced: depending on your company’s HR settings, the first connection follows one of these paths.
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| Scenario | Trigger | Starting screen | Required information |
|---|---|---|---|
| Employee ID + temporary secret code | The employer generates a code and sends it (mail, internal email) | “First connection” or “I sign up” button on myarkevia.com | Employee ID, secret code, personal email address |
| Activation link by email | The employer registers the employee’s email address in the system | Email containing a redirect link to a password creation form | Email address registered with the employer |
This difference explains why two colleagues from the same company may see different screens during their first connection. If you can’t find the “First connection” button, check your emails (including spam): your HR department may have opted for the second scenario.
For those looking for a detailed summary of the steps, logging into my Arkevia account remains a useful resource that covers both pathways.
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Common login to MyArkevia: email or employee ID depending on your profile
Once the account is activated, daily login goes through the myarkevia.com page. Two types of credentials coexist:
- Email address and personal password: this is the most common case after activation. You use the email provided during account creation.
- Employee ID and secret code: some employers maintain this access mode, especially when the employee has not yet personalized their account.
- Mobile login: the same username/password pair works from a mobile browser, without a dedicated app to download.
The choice between email and employee ID is not yours: it depends on the settings decided by your employer. If you are unsure which identifier to use, the login field on myarkevia.com accepts either. First, try your personal email address.
Forgot password on Arkevia
Resetting it goes through the “Forgot password” link on the login page. An email containing a reset link is sent to the address associated with the account. The process takes a few minutes, but it assumes you still have access to that email inbox.
This is precisely where the most common trap lies, addressed in the next section.
Outdated email address: the blockage that technical support cannot resolve alone
Change of employer, old professional address deactivated, abandoned personal email inbox: losing access to the email address linked to the Arkevia account creates a circular blockage. Without access to the email inbox, it is impossible to reset the password. Without a password, it is impossible to change the email address from the personal space.
The only solution is to ask your HR department to change the email address in MyArkevia. Arkevia technical support ([email protected]) can guide the request, but the actual modification goes through your company’s HR administrator.
This point deserves particular attention for employees who are in the process of leaving or have already left. The documents stored in the vault remain accessible after the end of the employment contract, provided you can log in. Anticipating the change of email address before leaving the company avoids relying on a former employer to retrieve your pay slips.
What to do if the former employer no longer responds
The situation is more delicate when the company has closed or the HR department no longer follows up. Direct contact with Arkevia support then becomes the only recourse. Prepare your employee ID, an ID card, and any proof of your connection with the concerned company.
Security of the Arkevia digital vault and document retention
Arkevia uses bank-level encryption and complies with GDPR for the protection of personal data. Documents submitted by the employer (pay slips, certificates, contracts) are stored in the vault for several decades, which more than covers the legal obligations for retaining pay slips.
This long retention period distinguishes Arkevia from a simple cloud storage space. Even after a change of employer, your old pay slips remain in your personal vault, linked to your identity and not that of the company.
Best practices to secure access
Some reflexes reduce the risks of future blockage:
- Use a permanent personal email address (not that of the employer) as the main identifier.
- Update this address with each change, from the account settings or through the HR service.
- Keep the employee ID and the initial code provided by the employer, even after personalizing the account: they can serve as a reference in case of dispute.
- Regularly check that the associated email inbox is still active, especially before leaving the company.
The Arkevia vault centralizes documents with long-term evidentiary value. Losing access to your account means losing access to years of pay slips. Prevention involves choosing a stable email address and periodically verifying your credentials.